Customer Service

We are here to help

Haven’t found what you are looking for? Call our friendly team today on 1300 881 249 or Email Us at hello@trophyskin.com.au

Returns

We are so confident that you will love our products that we offer a full no questions asked 30 day money back guarantee on all of our products.

To be eligible for a return, you must contact Customer Service prior to returning products to obtain a refund code and all goods must be returned in original packaging with all components by tracked method at your cost within 30 days from the order being placed.

Call Us on 1300 881 249 or Email Us at hello@trophyskin.com.au

Once your return is received and inspected, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment, within 10 working days. Original shipping charges are non-refundable.

If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@trophyskin.com.au or call us on 1300 881 249